How can I contact you? 
You may email us at support@promoteronline.com or call customer support at 801-705-9388 Our support team responds to emails within 6 hours. Phone support hours are Monday through Friday 9:00am-5:00pm MST.
When will my website be finished?
Upon completion of service contract, it will be ready in 10-14 business days.
How can I see my site listing come up on Google or Yahoo?
After you have chosen and received your list of keywords, access Google or Yahoo. Type in one of the search keywords. If a search term (keyword) is ranked 1, 2, or 3, your listing will occupy the corresponding position. If the keyword is ranked 4 or 5, your listing will appear at the bottom of the first page of listings. (This is the second most desirable position.) Web users typically look at page sections in the following order: top, bottom, and center. If your listings do not appear, contact us at support@promoteronline.com or call 801-705-9388.
Why is my website not personalized?
Your website is built for the purpose of gathering new contacts. Lead websites are most effective when they have a standard design and broad-based appeal. Potential clients are more likely to leave contact information at this type of site.
How can I add a logo or photo to my website?
Email your logo/photo to support@promoteronline.com. The "About Us" page is the best place for these items. We suggest not including logos/photos on your home page. (See the answer to question four.)
How do I make changes to my site?
Send us an email at support@promoteronline.com or call 801-705-9388. Please explain specifically what you would like changed. We will update your site within 3 business days.
What is a "qualified visitor"?
Each Internet user has a unique IP address that can be compared to an online fingerprint. When a person clicks on your website from a search results page, their IP address is recorded. Therefore, multiple clicks from the same IP address will not be counted toward your guaranteed monthly total.
Are visitors and leads the same thing?
No. A visitor is an Internet user who accesses your site after using a search engine. When a visitor leaves contact information on your site, they become a lead.
How often do I receive a site traffic report?
We send the reports monthly; the first one will arrive after your second month of service. These reports include detailed information on site traffic and other useful information.
Can web users link to the MLS from my site?
Yes. Your MLS service can provide you with the link address. Email this link to us at support@promoteronline.com. We can then insert it in your website. We recommend it appearing in a page accessed only after potential clients enter their contact information. It will be an added incentive to leave their name and address.
How do I change the Title or Description of keyword listings?
Contact us at support@promoteronline.com. We will be happy to advise you on your Title and Description choices and make the changes.
Why have my listings disappeared from Google and/or Yahoo?
Each PromoterOnline Service Package includes a specific number of guaranteed clicks per month. When your keywords receive that number, they no longer appear in the positions. This limit can be reached at any time during the month, due to constantly fluctuating Internet traffic. If you would like to switch to a service package with more guaranteed clicks, contact our sales department at sales@promoteronline.com or call 801-705-9388. If you do not choose to upgrade, they will begin appearing upon renewal of the next month's service.
|
